Step 1 – Inquiry
Customer contacts Fokus Inc. via telephone, email, platform, or social media (Facebook, Instagram).
Step 2 – Needs Discussion
Our sales team discusses your store plan or material requirements in detail.
Step 3 – Training or Sampling
New shop owners are recommended to join our official training course.
Existing stores may request product samples based on current recipes.
Step 4 – Proforma Invoice
We prepare a detailed quotation based on your menu and inventory list.
Step 5 – Order Confirmation
Once items, quantities, prices, and shipping specs are confirmed, the customer pays a deposit to start production.
Step 6 – Production
Products are prepared according to the confirmed specifications.
Step 7 – Shipping Arrangement
Seven days before shipping, we provide ETD/ETA info. The customer completes the final payment.
Step 8 – Export Documentation
We handle all necessary documents for customs clearance.
Step 9 – Arrival & Coordination
We coordinate with your customs broker to ensure smooth delivery and clearance.
Step 10 – After-Sales Check-In
We confirm product condition and satisfaction after delivery.
